1.0
Introduction
Assalamualaikum. First of all, please
allow me to introduce myself. My name is Nurul Ain Binti Mohamed Ghazali as
your training manager at Telekom Malaysia Berhad (TM) and I’m here today to talk
about the various self-development programs
that we are offering to all of you. I
have been informed that present today for this briefing is a new employee of
the customer service unit. Before I start my speech, what do you
understand about the self-development? The self-development is the process to
develop the self towards a better and effective. The self-devolvement process
at the individual level would recover cultural-identify and increase abilities
and knowledge for self-esteem and innovation. (Rodríguez & María del, 2009). I would like to
explain what are the self-development programs? The programs is designed to
encourage new employees learn to increase their knowledge, improve personal
skills, performance in a career and make self-confidence increases. It is also
a process of educating new employees the basic skills they need in performing
their duties. We will offer four programs to choose, the first program is Time Management
Program which will help new employees
in terms of time management such as
employers will be trained to solve a job in a given period. The second program is Communication Skill Program, used to build self-confidence to speak in public such as,
an employee needs to give a speech or share an opinion in the meeting room. For new employees Stress Management Program is the best program for them to attend to control stress
in the workplace also managing the stress properly. The last program is concerned on Conflict
Management Program that will focus
on helping employees cope with the conflict between
the management and co-workers.
Ladies
and gentlemen. Here I would like to let you know the important and the reason you should attend
those program?
program that offer could help in improving participants towards
self-development practices, learns to recognize the true potential, increase
resilience stress to the daily working and the employees also aims to develop
human capital, capable of running on soft skills in order to face challenges in
the workplace. In addition, the skills, knowledge
and abilities of individuals connected to the performance
and development
of the learning process. Through training provided,
the employees can improve their skills, knowledge and abilities in their careers. I
would like to inform about the benefits
of these self-development programs are to create individuals that possess talent and career skills required by an organization, the
employees will be highly motivated
in facing working environment thus
contributing to the effectiveness and efficiency in performing tasks given. This program also will produce an employee who
excels in what they are doing in the near future.
2.0 Time Management Programs
Ladies
and gentlemen. Let me continue
with the introduction of four
programs that will be offered
by us begin with
Time Management Program. "How To Get Control
of Your Time and Your Life" (Lakein, 1973). We often strapped for time in
completing tasks given within the time. This program is specifically designed
to train employees to manage
their time wisely and properly. Everyone has a lot of time, but only persons who can discipline
their lifestyle more productive and organized with a proper great time
management. According to Lakein's (1973) description of time
management, individual first determine their need and wants and then rank them
in term of importance. The key words to improve personal productivity lies in how they
manage their time and tackle the task
that being top priorities. Time
management skills are most important skills to become successful in life. It will determine the
balance of life and a more productive lifestyle.
This program will show you
the methods of effective time management.
This program will be held for 8 hours
from 8.30 am to
4.30 pm. The objective of this program is to create awareness of how
you use your time and appreciation of the importance by using
time efficiently and
correctly, setting a goal to be achieved in time
management and effective measures to achieve the
goal, which would be able to
determine the priority
of a task and
teaches how to focus
on your primary task
daily. In addition, it can identify how
to not waste your time and ways to effectively overcome them. It might learn effective measures to erase the negative
habits in your
time management and build positive habits to
use the time properly.
Ladies
and gentlemen. Content in this program consists of 5 modules of learning
to apply accurate knowledge in time management. The first module of this program is an introduction to understand
what the true concept of time
management, here the employee
will be advised whether the definition of time? What
is the meaning of time? How and where time needs
to be used properly. The second module is to identify the habits of effective time management
that begins with setting goals, personal mission, roles, and processes to
achieve the proper time management. The third module will describe
time management skills of effective scheduling techniques to plan weekly
planning, daily planning and recording as well as schedule. The fourth module will introduce tips on how to save time like how
to overcome interruptions while working, how to
arrange and structure work tasks to save time
as well as the techniques to avoid wasting of time. And the last module is the introduction to time management matrix that
identify daily activities according to importance and necessity,
most importantly, introduction to the
basic principles of time management of highly effective people and attitude to emphasize the
most important in our daily lives. Training will be given to
employees in the form of discussions
and group exercises,
videos as well as the case study. Benefits of attending this program are able to produce more productive employees to complete
the work and task given on time, employees are motivated in doing the work and
good in time management.
3.0 Communication
Skill Programs
Ladies
and gentlemen. Let's move on to the
second program about communication skills,
communication skills does not come with its own but takes practice and effort
to empower themselves by learning and practicing the rules of effective
communication and interaction that provides value to the own self. One
definition of communication is “any act by which one person gives to or
receives from another person information about that person's needs, desires,
perceptions, knowledge, or affective states. Communication may be intentional
or unintentional, may involve conventional or unconventional signals, may take
linguistic or non-linguistic forms, and may occur through spoken or other modes
(Valenzuela, D. & Scherba, J., 1992). In terms of employment, communication
with managers and employees is a prerequisite for creating harmony and team
spirit to build a high performance work ethics and
excellent in enhancing service quality and productivity.
These programs will exposure the theory and practice of communicating
effectively to the participants. These skills will be emphasized to the
understanding of the meaning of communication and how communication can occur. Skills
that required is listening, use of oral messages and non-verbal communication
as well as self-regulation and also barriers in communication. This program will be held for 9 hours from 8.30 am to 5.30 pm. The objective of this program is to understand the role of
communication, the importance of
communication and the basics
of effective communication, knowing the
differences style of
communicating, listening and communication
skills, enhance their skills using body language to building
good relationships with other employees,
handle difficult communication
situations positively and effectively also increase
the confidence to interact
at all levels.
Ladies
and gentlemen. In this program there are 5 main modules and the first learning module is
an introduction to what is communication? And will be given a clear explanation
of what the communication further. The second module is to teach and understand
the difference style in communication which will explain more clearly about
communication styles. The third module
is improving listening skills on how to listen in a right way. Fourth module
shows you the best image through body language and non-verbal and the last
module regarding difficulty to handle communications effectively and
communicate with confidence.Training will be given to employees in the form of group discussions and exercises, videos
and case study.
Benefits of attending this program will give greater
confidence to the employees to communicate
more smoothly and orderly and this will make employees more confident
in communicating in the future.
4.0 Stress
Management Programs
Ladies
and gentlemen. For the next program is related on how to face the problem and the program is Stress Management Program. According to Kane, H.
(2007) Stress management encompasses techniques intended to equip a person with
effective coping mechanisms for dealing with psychological stress. The program will prepare all the employees to avoid or minimize health
symptoms caused by stress, in example, constipation, headache, and so on. Stress will affects
everyone lifestyle and it includes interpersonal
relations and bilateral relations
involving either a
family member or friend. As such it will ultimately minimize the productivity of the employees. This program has been
specifically designed to solve a
stressful work environment and an
employee’s way of life. This program covers the definition of stress,
contributing factors, impact on physiological and strategies
to address them. This
program is very useful to all
employees who wish to deal with
stress. This program will ensure
awareness of the health symptoms of stress. This
program will be held for 8 hours from
8.30 am to 4.30 pm. The objective of this program is to gain knowledge on the characteristics of stress in
the workplace, identify the factors contributing to stress, for example cannot
complete the task on time given due to a lack of understanding, be able to
increase resistance to stress in the workplace, giving way to treat stress and
strengthen self-confidence and self-esteem of participants and applies pressure
towards efficiency.
Ladies
and gentlemen. In this program there are five learning modules, the first learning module includes
an introduction to what it is in terms of stress and health
psychology, physiology, and interpersonal relationships. The second
module is Style
Personality Tests will be used, namely the form of self-scoring
to ensure that participants understand
the pressure. The third module is to learn techniques
to deal with stress everyday in management by Psychology either in a way of fighting or
avoiding. The fourth module covers how to treat stress with exercise
activities, socialize with people surrounding. And the last module is taught
Workers always positive and motivating of preparing such strong mental mind
awareness, an open mind and positive thinking. The program is intended that
participants will pay full attention and do the entire structured practical
training.The focus of the program is the
development of each individual
participant to be able to have skills that can be used (know-how) and not just the level of knowledge (know what). Benefits of
this program is to upgrade the quality of life of employees and at the
same time can produce workers who
have high resilience
and can result in
higher productivity for the
organization.
5.0 Conflict
Management Program
Ladies
and gentlemen. The last program is a Conflict Management Program because mostly in the workplace there will be a conflict
between co-workers and managers. Conflict management is the process of limiting
the negative aspects of conflict while increasing the positive aspects of
conflict. The aim of conflict management is to enhance learning and group
outcomes, including effectiveness or performance in organizational setting (Rahim,
2002). What is conflict? It is an element in human life whether at work or
anywhere else. It would explode due to the person who has the will and the
understanding that often conflict with the needs and understanding of others,
whether by employers, colleagues, family, self or others who need to deal with
it. If there is a conflict in the workplace, it will lead to an attitude not
cooperate with each other, it will make the difference in the goals and not
enough explanation in the objectives. It may also be a low-skill worker to hear
and low in the use of language. This program will be held for 7 hours from 9.30 am to 4.30 pm. Ladies and
gentlemen. The objective of this program is to enable students to understand more about own self and
others help to build more open minded attitude in recognizing and understanding
the differences that exist in every individual surrounding. This program can also improve skills in reducing any serious conflict in
ensuring a harmonious working environment and the last will be able to improve
their skills in handling any pressure and is able to manage the situation very
well.
Ladies
and gentlemen. Learning modules for
this program is on identifying the
causes of conflict in an organization, the second module is to learn conflict
management
procedures of how to manage a conflict. The third module is
to learn how to communicate in a harmonious and effective negotiation to avoid
conflict. The next module is to identify common conflicts occur in an
organization. And the last module is to build a perspective of looking through
a broader view and more positive. Training will be given to employees in the
form of group discussions and exercises, videos and case study. Benefit of
attending this program can
create a work environment in harmony with the understanding opinion and enhance
collaboration between groups within an organization.
6.0 Conclusion
Ladies
and gentlemen. So here I want to urge
to all the employees sincerely seeking to join the programs we offer, because this will lead to the development of
greater self-confidence in yourself and your ability to overcome every obstacle
in life to achieve success in the future, in fact a lot of the success factors
influenced by confidence. This means that you are more confident in the ability
of yourself and your future, and then you the success will come to you. Actually the programs offer
is shaping up towards
success in the long term and short term of working
environment in the
organization. To equip ourselves
with knowledge and experience
as dedicated and enthusiastic employees
are not limited to the workplace but also outside the
office. Skills are like weapons in times of war
and also when it comes to office hour, the
skills needed to be a very dedicated employees, discipline and successful
in the future. So that’s all for my speech about the
programs we offer to all here. Good Luck all of you at Telekom Malaysia
Berhad. Thank You.
(2449 Words)
ATTACHMENT
REFERENCES
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Lakein, A. (1973). How to get control of
your time and your life. New York: New American
Library.
Mohamad, Z. (2009). Mengurus
Konflik Gaya Streetsmart.1-270.
Rahim, M. A. (2002). Toward a theory of managing organizational conflict. The International Journal of Conflict Management, 13, 206-235.
Roche, W., & Teague,
P. (2012). Do conflict management systems
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Management, 51(2), 231-258. doi:10.1002/hrm.21471. In Ebsco (OUM Digital Collection).
Rodríguez, S. d., & María del, C.
V.-T. (2009). Strategies for social and
cultural inclusion on development and
natural resource management. International
NGO Journal , 4, 027-033.
Valenzuela, D. &
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for Meeting the Communication Needs of Persons With Severe Disabilities.
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